Service & cancellation policy
A smoother visit starts with a plan.
Last updated:
Before your visit
We confirm the cleaning checklist, property details, date, price and access arrangements before a booking is made. Please identify delicate surfaces, pet arrangements, allergies and other special requirements.
Changes and cancellations
Contact us promptly if you need to reschedule or cancel. The notice period, any cancellation charge and payment arrangements will be stated in the written booking terms. This website does not establish a fixed cancellation fee.
Safe access and excluded work
Provide safe access to agreed areas. Specialist hazardous-material removal, pest treatment, restoration and high exterior work are outside the standard scope. Any specialist request must be discussed separately.
Additional tasks
A change in property condition or extra tasks may require an updated scope and price. Additional work is subject to agreement.
After the visit
If you have a concern, contact us with the visit date and relevant details so we can review it and discuss a suitable response. No automatic refund or re-clean guarantee is stated on this website.